Concentrix
US customer-experience outsourcer whose Galician site cut 80 jobs after a works-committee AI attribution.
Concentrix's Galician call centre, which supports Microsoft, agreed a redundancy deal for 80 jobs on 22 July 2026 on terms of 31 days' severance per year worked; a second procedure covering up to 80 more ran to 31 August.
Last refreshed: 22 September 2026 · Appears in 1 active topic
Timeline for Concentrix
Mentioned in: Spain's unions go after the tax base
AI: Jobs, Power & MoneyDisclosed a further client-service loss that may double the redundancy round
AI: Jobs, Power & Money: A Coruna cuts may double to 160 jobsConcluded a redundancy agreement for 80 jobs without naming AI as the cause
AI: Jobs, Power & Money: Eighty jobs go at a Galician call centreBackground
Concentrix is a US-based customer-experience outsourcing company that runs call-centre operations across Europe, including a site in A Coruna, Galicia, handling customer support for Microsoft.
In July 2026 that site became one of the first employers in Spain to complete a redundancy process linked publicly to AI, after its works committee argued that Microsoft's shift towards AI self-service justified cutting jobs. Concentrix itself has issued no statement naming AI as a cause, treating the outcome as a negotiated severance settlement.
A second procedure covering up to 80 further roles at the same site ran to a 31 August 2026 deadline, meaning Concentrix's Spanish workforce planning remained unsettled into the autumn.
Concentrix declined the AI attribution
Concentrix negotiated the redundancy agreement covering 80 jobs at its A Coruna call centre, ratified on 22 July 2026 on terms of 31 days' severance per year worked, capped at 24 months, with a €3,000 floor.
Concentrix issued no public statement naming AI as the cause, framing the outcome as a negotiated settlement with its works committee rather than the AI-driven cut critics describe. A second procedure, reported 6 August as covering up to 80 further roles at the same site after Concentrix lost another client contract, ran to a 31 August deadline, leaving the site's headcount unsettled into the autumn.
Reference
What company does the Concentrix A Coruna site support?
What severance are Concentrix's A Coruna workers getting?
How many jobs is Concentrix cutting in A Coruna?
Who blamed AI for the Concentrix A Coruna job cuts?
Written with AI from Lowdown's published reporting. Not individually reviewed by an editor. Updated 22 September 2026. Editorial standards.