Concentrix
US customer-experience outsourcer whose Galician site cut 80 jobs after a works-committee AI attribution.
Concentrix's Galician call centre, which supports Microsoft, agreed a redundancy deal for 80 jobs on 22 July 2026 on terms of 31 days' severance per year worked; a second procedure covering up to 80 more runs to 31 August.
Last refreshed: 27 July 2026 · Appears in 1 active topic
Timeline for Concentrix
Concluded a redundancy agreement for 80 jobs without naming AI as the cause
AI: Jobs, Power & Money: Eighty jobs go at a Galician call centreBackground
Concentrix is a US-based customer-experience outsourcing company that runs call-centre operations across Europe, including a site in A Coruña, Galicia, handling customer support for Microsoft.
In July 2026 that site became one of the first employers in Spain to complete a redundancy process linked publicly to AI, after its works committee argued that Microsoft's shift towards AI self-service justified cutting jobs. Concentrix itself has issued no statement naming AI as a cause, treating the outcome as a negotiated severance settlement .
A second procedure covering up to 80 further roles at the same site runs to a 31 August 2026 Deadline, meaning Concentrix's Spanish workforce planning remains unsettled into the fourth quarter.
Concentrix declined the AI attribution
Concentrix negotiated the redundancy agreement covering 80 jobs at its A Coruña call centre, ratified on 22 July 2026 on terms of 31 days' severance per year worked, capped at 24 months, with a €3,000 floor .
The company has issued no public statement naming AI as the cause, framing the outcome as a negotiated settlement with its works committee rather than the AI-driven cut critics describe. A second procedure, covering up to 80 further roles at the same site, runs to a 31 August Deadline, leaving Concentrix with a live consultation process through the summer even as the first round closes.