Global Capability Centre

A Global Capability Centre (GCC) is an in-house offshore office operated by a multinational corporation within its own corporate entity, as distinct from outsourcing work to a third-party vendor. The work is done by employees of the multinational itself, typically in lower-cost markets including Bengaluru, Hyderabad, and Pune in India. Because the transfer is between affiliates of the same company, no outsourcing contract is created and no US WARN Act filing is triggered when domestic headcount falls as a result.

The NASSCOM FY2026 report named JPMorgan, Goldman Sachs, Apple, Walmart and Shell among the multinationals actively expanding GCCs in India during the year, even as several confirmed AI-driven domestic cuts in the same period. GCCs do not appear in Stanford's domestic JOLTS analysis, which is limited to US hiring data, meaning the offshore relocation channel is systematically absent from the datasets that AI-displacement researchers use to measure job losses. A job moved from New York to Bengaluru via GCC is invisible to every disclosure and measurement regime that policymakers depend on.

The GCC model has been growing for two decades but accelerated in 2025 and 2026 as US firms combined AI-efficiency rhetoric domestically with capability investment offshore. For the AI-jobs policy debate, GCCs create a structural blind spot: the same headcount decision shows up as AI-driven efficiency in a US earnings call and as a new hire in an India employment figure. Legacy Indian outsourcers including TCS, Infosys and Wipro feel the squeeze from two directions: their clients are automating, and those that still need offshore capacity are building it themselves rather than contracting it out.