UGT
Union General de Trabajadores, one of Spain's two largest trade union confederations.
One of Spain's two largest trade union confederations, which co-signed an 80-job redundancy deal at Concentrix's outsourced Microsoft call centre in A Coruña on 22 July 2026.
Last refreshed: 27 July 2026 · Appears in 1 active topic
Timeline for UGT
Signed the redundancy agreement and attributed the cuts to AI
AI: Jobs, Power & Money: Eighty jobs go at a Galician call centreBackground
UGT, the Unión General de Trabajadores, is one of Spain's two largest trade union confederations, alongside Comisiones Obreras, with a strong historical base in industrial and service-sector workplaces.
It organises extensively within Spain's business-process outsourcing sector, where firms such as Concentrix employ staff to service contracts from large multinational technology and telecoms clients.
That sectoral presence gives UGT particular reason to track how client companies' AI adoption decisions Ripple down into outsourced-workforce job losses, even when the outsourcing firm itself avoids naming AI as a cause.
UGT eyes AI risk across outsourcing
Concentrix's A Coruña call centre settled its redundancy dispute in assembly on 22 July 2026, with UGT signing alongside CCOO and the Galician confederation CIG to cover 80 jobs at the Microsoft-facing site .
For UGT, the case sits inside the wider outsourcing sector, where client companies such as Microsoft can shift work towards AI self-service and leave contracted operators such as Concentrix to manage the resulting headcount reductions. UGT has flagged that pattern as a structural risk across Spain's business-process outsourcing industry, not confined to this one site.
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What is UGT (Unión General de Trabajadores)?
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